200+
tickets/mo
deflected, up from 50
Nora — AI Support Agent
- LangGraph
- RAG
- Glean
- Zendesk
Support-automation system on Zendesk: doc-grounded triage over Glean, specialist sub-agent routing, and human-escalation workflows.
- 20–30% of tickets resolved end-to-end, no human
- First response under 5 min for 95% of tickets
- $30K–$50K saved annually (≈1.5 support engineers)